Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.
If you think of question that is not on this list, please click on "Ask a Question" and let us know what you're thinking. If enough people ask the same question, we'll post the answer in this section for future visitors.
- How do I go about getting an estimate from you?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- Can you provide me with customer references?
- What are your file format procedures?
- How do I care for and hang my banner?
- How should I care for my magnetic signs?
- How do I install vinyl lettering and graphics myself?
- How do I go about getting an estimate from you?
You may use our online estimate request form. Please let us know how you intend to use the sign you are considering, so that we may match your needs.
Otherwise, please call and talk with one of our visual communications representatives, and we will be happy to assist you.
- How long does it take for you to complete my order?
Sign-Age takes pride in meeting your needs. If you have a special event, function or trade show deadline, please let us know. Sign-Age guarantees our committment to you and your work will be done on time.
Otherwise, our normal turn-around time is five production days for most orders. Of course, every product is custom manufactured for you, therefore, additional time may be required depending on the nature of the product. Your visual communications representative will work closely with you to communicate the expected due date for your finished product.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, Sign-Age will produce a proof which will be sent to you online or printed on paper which can be faxed, viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show an accurate representation of the final product.
- Why do I need to look at a proof if I've already given you everything I need to have done?
Sign-Age takes great pride in producing your order and strives to meet your expectations. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. We want to ensure that any errors or miscommunications are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which Sign-Age will provide assures that the output device used has correctly interpreted and processed the information you have provided.
- Can you provide me with customer references?
Yes, please go to the Quick Reference section in Resources and Support and click on Customer Testimonals. If you would like additonal references, please contact one of our visual communications consultants.
- What are your file format procedures?
Please click this link to view.
- How do I care for and hang my banner?
Click on this link to view.
- How should I care for my magnetic signs?
Please click this link to view.
- How do I install vinyl lettering and graphics myself?
Click this link to view.
