Questions & Answers

Questions & Answers

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

If you think of question that is not on this list, please click on "Ask a Question" and let us know what you're thinking. If enough people ask the same question, we'll post the answer in this section for future visitors.

  1. How do I go about getting an estimate from you?
  2. How long does it take for you to complete my order?
  3. What is a "proof"?
  4. Why do I need to look at a proof if I've already given you everything I need to have done?
  5. Do I still need to approve a proof if I provide the graphic files ready to print?
  6. Can you provide me with customer references?
  7. What are your file format procedures?
  8. How do I hang and care for my banner?
  9. How should I care for my magnetic signs?
  10. How do I install vinyl lettering and graphics myself?
  11. How do I care for my acrylic sign?
  12. How do I change my pull-up banner graphic?
  1. How do I go about getting an estimate from you?

    You may use our online estimate request form. Please let us know how you intend to use the sign you are considering, so that we may match your needs.

    Otherwise, please call and talk with one of our visual communications representatives, and we will be happy to assist you.

  2. How long does it take for you to complete my order?

    Sign-Age takes pride in meeting your needs. If you have a special event, function or trade show deadline, please let us know. Sign-Age guarantees our committment to you and your work will be done on time.

    Otherwise, our normal turn-around time is 5 production days for most orders from date of art approval. Of course, every product is custom manufactured for you, therefore, additional time may be required depending on the nature and quantity of the product. Your visual communications representative will work closely with you to communicate the expected due date for your finished product.

  3. What is a "proof"?

    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, Sign-Age will produce a proof which will be sent to you online or printed on paper which can be faxed, viewed in our store or delivered to you in person.

    On multiple color jobs, we can produce a color proof on our color output device to show an accurate representation of the final product.

  4. Why do I need to look at a proof if I've already given you everything I need to have done?

    Sign-Age takes great pride in producing your order and strives to meet your expectations. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. We want to ensure that any errors or miscommunications are caught in the proofing process rather than after the job is completed and delivered.

  5. Do I still need to approve a proof if I provide the graphic files ready to print?

    No, a proof is not necessary if you provide the graphic file following the Sign-Age file format procedures. Additonally, we do ask you to include a .pdf , .jpg , or a color printout so that we may "preflight" your native graphic files against this. This assures that your files have not been "corrupted" or that something was not missed during "conversion".

    Often, we find that fonts were not converted to curves, or that the resolution is not good for the final size of the sign that you are ordering. We want to be certain that your file is ready to print and will produce the high quality graphics that you expect!

  6. Can you provide me with customer references?

    Yes, please go to the Quick Reference section in Resources and Support and click on Customer Testimonals. If you would like additonal references, please contact one of our visual communications consultants.

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